Data

Data Retention Policy

This policy explains how long SwiftManage keeps different types of data. Where a shorter period is required by law, we follow the law. Last updated: 19 August 2026.

Reservations

2 years

Kept to support reporting and dispute resolution.

Customer accounts

Active + 2 years

Retained after inactivity for reporting, then deleted.

Loyalty data

Active + 1 year

Removed after inactivity or on request.

Staff accounts

Employed + 6 months

Removed shortly after a team member leaves.

Invoices

6 years

Retained for UK tax and accounting requirements.

Payment records

6 years

Kept for financial compliance; full card data is held by Stripe.

Support requests

2 years

Retained to improve support quality, then deleted.

Account deletion requests

30 days to action

Confirmation kept for 12 months for audit.

How this works

We only keep data for as long as it's needed to run the platform, meet legal obligations and resolve disputes. When a retention period ends, data is securely deleted or anonymised.

If you'd like data deleted sooner, you can request it at any time and we'll action it where the law allows. See our Data Processing Agreement for your rights.