Customer Support
We're here to help
SwiftManage support is delivered by the people who build the platform. If something isn't working, or you have a question about your account, your subscription or your billing, reach out and we'll get you sorted.
Response expectations
We aim to respond to all support requests within 1 business day. Business days are Monday to Friday, 9:00 to 17:30 UK time, excluding UK public holidays.
Requests about billing, Direct Debit and access to your account are prioritised. Most issues are resolved within the first reply.
What to include in your message
To help us respond quickly, please include:
- Your name and business name.
- The username or email on your SwiftManage account.
- A short description of what you need help with.
- If relevant, the package you are on (SwiftStart, SwiftGrowth or SwiftEnterprise).
What we support
Support covers your SwiftManage platform: websites, software, mobile applications, the customer portal, the team portal and booking systems. It also covers subscription and billing questions, including your Bacs Direct Debit setup.
If your request is about work outside the platform, we'll point you in the right direction.
Need help right now?
Email help@swiftmanage.co.uk and we'll take it from there.